STUBHUB.COM Reviews and Complaints

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  • Issue for order #: 209224262

    I ordered 16 tickets to see the New York Mets @ the Atlanta Braves game with a start time of 4:10 EDT. Although the ticket order does read "event time subject to change - Check local listings" I was never notified of the time being changed. There was a double header scheduled for today (6/10) with one having a first pitch of 1:00PM EDT and the other at 6:00PM EDT. My complaint is that I never received any notification about this switch nor as to when my 16 tickets would be good for. I believe it is your duty as the seller to notify me as to when my tickets have changed and what... More...
    mnieto's Picture   mnieto    0 Comments   Comments
  • Invalid tickets through Stubhub nightmare - buyer beware!!!

    For a company such as stubhub which boasts "It's simple: We back every order so you can buy and sell tickets with 100% confidence" this could not be further from the truth from what I found out one fateful evening. I purchased 4 tickets for a band in concert that I had been looking forward to seeing for years. When we arrived at Barclays center just before showtime we were denied entry only to be told the tickets were already scanned to someone else. How can this happen? They were apparently sold twice. I called Stubhub customer service and after being put on hold... More...
    (Entertainment, Movies, Events)
    sarame's Picture   sarame    0 Comments   Comments
  • No return money

    I listed 3 tickets on their website. After the tickets sold out. They sent me an email that inform my tickets was invalid. Furthermore, they charged me $170 for couple of tickets. When I called their customer services, someone said that was their fault. And they emailed me , they will return money my bank account. After 2 days they refunded my bank account. On next day, they charged me again and said that need to invest my tickets. I still kept a receipt and issue on BBB. Poor service. Not clearly explain More...
    (Entertainment, Movies, Events)
    Kenn's Picture   Kenn    0 Comments   Comments
  • The Super Scam

    I listed 4 tickets on stubhub half-month ago. When I checked on my Stubhub account, the tickets sold out. Next, two hours before the concert, I received email that my tickets were invalid. They had cancelled my tickets. But when I log-in my Stubhub account, the statement was 1 Delivered, 3 cancelled. After 2 days, I received 1 out of my tickets. The statement on my Stubhub account showed Paid for 3 tickets. I just received one payment. More...
    (Entertainment, Movies, Events)
    stevenken's Picture   stevenken    0 Comments   Comments
  • Superb service

    The members of the team I spoke to where most helpful and reassuring when I checked I was both completing and had then purchased tickets for my Granddaughter correctly. I was telephoned by a lovely young lady to inform me when my tickets had arrived and they would be posted out to arrive the following day by UPS. First checking the postal address and if I would be home to receive them, or would prefer for them to be posted to a works address. Five star service Stubhub More...
    (Entertainment, Movies, Events)
    roxybabe's Picture   roxybabe    0 Comments   Comments
  • Illegal Services Terrible Customer Service

    On 8/6/11 I attempted to purchase 3 tickets( to be downloaded at home )to an LA Angels baseball game on . The email I received from stubhub stated my order had been canceled. I was still billed for the canceled order. When I contacted I was told the refund would take 3 to 5 days. When I asked to speak to someone else regarding this matter I was told I would be contacted in 24 hours. It has been 3 days and nobody from stubhub has contacted me, futhermore, the charge is still on my account. DO NOT USE STUBHUB THEY ILLEGALLY CHARGE YOU FOR UNDELIVERED GOODS. I... More...
    (Entertainment, Movies, Events)
    DonoRomantico's Picture   DonoRomantico    1 Comments   Comments
  • No more StubHub

    Today I purchased 4 tickets to an MLB game. Later in the day I received a call saying that they did not have the tickets to sell. I purchased 4 tickets, 10 rows behind home plate. They offered replacements that were down the left field line, just past third base, AT THE SAME COST, what a joke! Other companies have a guarantee that they will live up to their promise to deliver, or replace your tickets with better ones, StubHub does not. Find another source for your tickets that is reputable. Had better luck with them in the past, problem might be that they are now owned by big corporate... More...
    jalex11's Picture   jalex11    2 Comments   Comments
  • Gaga

    I bought gaga tickets for miami. But guess what? The tickets were fake. We got a refund. But who cares. The time lost for travel, time off from work, hotel far exceeds the ticket values. Stub hub knows that fraud goes on. But they figure that this is just part of the cost of doing business. Don't use stub hub unless you are willing to be disappointed. More...
    (Entertainment, Movies, Events)
    Somer156's Picture   Somer156    0 Comments   Comments

    After purchasing 2 tickets on 4/13/11 from Stubhub(order # 39025215) for 45 dollars for a NHL playoff game, I received a calling from a rep asking me to call him back. I called back and was told my tickets weren't confirmed for cause the seller took them off. Then she explains how I'm not covered under "fan protection" cause they were never confirmed and the money was never charge when in reality my card had a hold for 99 dollars(the tickets total) so therefore i couldn't use the 99 dollars anyway. She then goes on to say she can give me "courtesy" seats.... More...
    (Entertainment, Movies, Events)
    lcag3415's Picture   lcag3415    1 Comments   Comments
  • Stubhub is a ripoff

    I sold 3 iron maiden tickets on stubhub for $50 each. I was supposed to get paid $127.50 after fees, and the tickets sold on 4/23. It's now 5/9 and i've emailed stubhub several times, they told me "oh yeah it was sent to your paypal account on 4/26". No, it wasn't. I checked my paypal account and I have recieved NO payment from them, and they keep insisting it has been sent. They say they send payments within 7-10 days, it's now 16 days, I've gotten no money and they keep lieing to me, saying it's been sent. I would highly advise staying away from them. More...
    Ronx995's Picture   Ronx995    2 Comments   Comments

    We bought tickets for an event and used our credit card, they confirmed the sale, and said the tickets would be coming by Fedex, WITHOUT a signature. the lady put the tickets in our mailbox, because she had to have no signature, well they were stolen. we called three different companies trying to help us, including where the event took place, no one could help us even though we had proof they were our tickets. I think if your spending a large amount of money, it should require a signature. Its pretty messed up some strangers are going to an event we payed for. I hope they enjoyed it. We... More...
    (Entertainment, Movies, Events)
    Rhunziker's Picture   Rhunziker    2 Comments   Comments
  • Chic-fil-a Bowl

    Purchased and confirmed two tickets over three weeks ago for upper section (347) for 130.00 ea.(Card Swiped). Die Hard UT Vol fans took a gamble not knowing for sure what teams were playing. Made Travel and accomodations. Wife reminded me that we have not recieved tickets as of Dec.21. Contacted Stubhub and the seller was suppose to ship by the 20th. Glad I called! Numerous calls to Stubs reps and assured that tickets where coming. then was told that another seller was found with same section, one row up. Another rep assured that tickets would be shipped. Several calls later (by me)... More...
    (Entertainment, Movies, Events)
    bardo1's Picture   bardo1    2 Comments   Comments
  • Illegal Charges

    So Stubhub finally cancelled the pending charge for the tickets which I had cancelled and I went on my merry way after a bad experience. Then I checked my bank account days later and found that THE CHARGE WAS BACK ON MY ACCOUNT! This was days after I cancelled the tickets and had the fist mess cleaned up! Totally illegal! So I immediately called my bank at 3 am and told them about it and they said they would pursue Stubhub for me if funds were not given back. I called and emailed Stubhub and they promised to give me my money back (again). "Oopsie". Do these guys just hold... More...
    mcbriden's Picture   mcbriden    2 Comments   Comments
  • Response from StubHub

    Hi, my name is Jackie Tincher and I work in Executive Customer Care at We have been trying to respond to consumers via MeasuredUp but I wanted to encourage customers to reach out to us directly as well. We recognize we aren't perfect but would sincerely appreciate the opportunity to help resolve any open issues customers might have with us. While monitoring these postings and this blog in particular, we have actually changed some of our policies as a result. The feedback is important to us. If you need assistance from Stubhub for anything, please don't... More...
    StubHubECC's Picture   StubHubECC    5 Comments   Comments

STUBHUB.COM Reviews By Product


Stubprofitseitherway says: (1 year ago)
I am wondering if I wasn't able to attend the event due to family emergency, would StubHub help with credit to another event? My mother had an emergency spine operation. I have used your services many times, and I hope you can help.

: Thank you for your patience, in situations like these, we would have offered to resell those tickets on site and waived the sell fee for you that we normally charge the sellers so you would've been able to make your money back, Since the event has already passed, we would not be able to issue a refund or coupon unfortunately.
_____: That's unfortunate to here. I thought there would be more that stub hub can do, since they already took my money. I thought there were going to be more reasonable. I definitely understand the policy. I also think that all you did was just make money off of my situation

TLDR: Basically there was no way for me to attend a concert because of my mom's surgery. Stub hub said they can't do anything beside take my money because they don't give a dam about family

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