STUBHUB.COM Complaint

STUBHUB.COM Complaint

ADVERTISEMENT

I JUST WANT TICKETS


After purchasing 2 tickets on 4/13/11 from Stubhub(order # 39025215) for 45 dollars for a NHL playoff game, I received a calling from a rep asking me to call him back. I called back and was told my tickets weren't confirmed for cause the seller took them off. Then she explains how I'm not covered under "fan protection" cause they were never confirmed and the money was never charge when in reality my card had a hold for 99 dollars(the tickets total) so therefore i couldn't use the 99 dollars anyway. She then goes on to say she can give me "courtesy" seats. Only thing is i have to pay the different of 40 more dollars. After asking how they are "courtesy", she says they are courtesy because they "looked for them when we didn't have to". They were actually worse seats then i actually PURCHASED! I asked her all you do is look on your website and see whats there and she confirmed that's right. After agreeing to the "courtesy" seats, she then says "actually, those seats are now gone". they were gone cause someone else bought them. Then she says that was the only option and I would have to take the refund or see if she can find some other tickets(which are selling for 50 dollars more). Only thing i could do is take the refund and now i am left ticketless and completely unsatisfied. Ive been using stubhub for the last 5 years and never again will I use it. Or recommended.

Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to STUBHUB.COM
SUBMIT a ticket
for STUBHUB.COM
WATCH videos
for STUBHUB.COM
More STUBHUB.COM Reviews and Complaints MORE reviews and complaints
for STUBHUB.COM

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FROM OUR DATABASE FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge for your website
Take the pledge BUSINESSES: Free Customer Service Pledge Badge for your website
Upgrade Account BUSINESSES: Upgrade your account and build customer service reputation


ADVERTISEMENT


Comments


StubHubECC says: (1 year ago)
 0
Dear lcag3415, We are reaching out to you from the Executive Customer Care Department of StubHub. We have read your comment and a member of our team is currently in the process of reaching out to you to discuss this matter further and hopefully come to a resolution on this. We look forward to speaking with you regarding this matter.

Sincerely,

Executive Customer Care
StubHub.com


Executive Customer Care
StubHub.com





login with Facebook and share your reviews

Share This Review:

         

More STUBHUB.COM reviews


Similar reviews


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team